Terms of service
Last Updated: December 7, 2025
This Privacy Notice for “Evomotion ltd” (doing business as "Movers union") ("we," "us," or "our") describes how we perform our services.
1. DEPOSITS, CANCELLATIONS & RESCHEDULING A deposit is required to secure any moving date and is applied to the final bill.
Free cancellation or rescheduling is allowed with 24 hours’ notice.
Customers may reschedule up to two times at no charge. Any additional reschedule requires a new deposit.
Cancellations or rescheduling within 24 hours of the appointment may result in forfeiture of the deposit.
Same-day cancellations or no-shows are billed a 3-hour minimum.
Customers may request to be placed on a waiting list to postpone the move to a later date. We will hold the job for a reasonable period, up to the New Year, based on availability.
If a customer chooses to stop the move before completion, all time and materials used up to that point must be paid (3-hour minimum applies).
2. PAYMENT & FEES Payment is due immediately upon completion of the move.
Accepted payment methods: cash, debit cards, credit cards.
Credit and debit card transactions carry a processing fee determined by the payment processor (typically around 3%).
Moves with more than 15 miles between pickup and drop-off locations are billed with Double Drive Time (DDT).
Customer is responsible for any parking tickets received due to loading/unloading instructions or limitations.
Additional trucks or labor required due to volume or conditions are charged separately.
Refusal to pay may result in placement of belongings into secure storage at the customer’s expense (labor, storage, materials).
Standard valuation coverage is $0.60 per pound per article.
3. SPECIALTY ITEMS Certain items require special handling, equipment, and additional labor and may incur a specialty item fee, including but not limited to:

• Pool tables
• Pianos / Organs
• Treadmills & ellipticals
• Exercise machines
• Riding lawn mowers
• Safes / Gun safes
• Hot tubs
• Motorcycles
• Any oversized, fragile, or unusually heavy items

Fees may be waived only if specifically confirmed in writing or verbally by the company.
4. RELOCATION PROCESS & DURATION The customer or a representative must be present for the entire move and walkthroughs.
Time runs continuously from arrival until full payment is processed.
Move duration can vary due to accessibility, customer readiness, packing quality, disassembly/assembly, weather, traffic, building rules, elevator access, and other factors.
If a move cannot be completed by 10 PM, the truck will be secured overnight and resumed the next business day. Customer is responsible for driving time to/from secure parking.
Multi-day moves require a new agreement and payment at the end of each day.
Any injuries the customer sustains before, during, or after the move are not the company’s responsibility.
Claims must be reported during the move. Claims may be denied if payment is not completed.
5. PACKING, PROTECTION & DAMAGE WAIVER

1. No liability is provided for cash, jewelry, documents, precious metals, firearms, or high-value items unless listed and valued in writing.
2. We are not responsible for mechanical or electrical malfunction of appliances unless external damage is documented.
3. The company does not install or uninstall appliances. Assistance is courtesy only and waives liability.
4. Proper protection requires pad-wrapping and shrink-wrapping furniture.
5. If the customer declines proper protection, a Damage Waiver must be signed or the item will not be moved.
6. The company may refuse to move items that are unsafe in their current condition.
7. No liability for items packed by the customer.
8. If any non-company individuals assist, all liability is waived.
9. No liability for damage caused by weather, infestation, structural limitations, or items made of particleboard/pressboard.
10. If any damage occurs, the company reserves the right to attempt repair first. If repair is successful, no monetary compensation or replacement will be issued. If repair is not possible, compensation will follow the standard valuation of $0.60 per pound per article unless a higher valuation was purchased in writing.

6. TIME DELAYS NOT CAUSED BY COMPANY NEGLIGENCE The company is not responsible for delays or extended time caused by:
Customer not properly prepared for the move
Items not packed or boxed correctly
Incorrect or incomplete information given by the customer
Long hallways, long carries, stairs
Slow elevators or multiple users
Weather conditions
Heavy traffic
Unsanitary or hazardous conditions
Limited or restricted access to loading/unloading locations
Detours required by “No Truck” or weight-restriction signs
Previous jobs running longer than expected
Equipment malfunction or breakdown
All time is billable as normal.
7. ARRIVAL WINDOW Arrival times are estimates based on schedule and previous jobs.
If the crew is running early or late, they will contact the customer as soon as possible.
The customer must provide a working phone number for the day of the move.
Weather, traffic, and earlier jobs may affect arrival times.
8. SERVICE CANCELLATION DURING THE MOVE If the job must be paused due to unsafe or inappropriate behavior, the company may request a deposit to continue.
If behavior is abusive or threatening, the crew may stop the job and unload items at the nearest safe location.
Full charges up to that point apply.
9. AGREEMENT Receiving service constitutes acceptance of all terms. Only the company’s owner or an authorized representative may modify these conditions in writing.